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Learn more on the beloved brandSuite Site - Pro platform.
How to use SFTP to access the file system
When hosting your site on Website Pro, we allow you to access your file system via SFTP. Other systems often allow this, but through FTP. It’s the same concept, but SFTP adds a layer of encryption for security purposes. In this article, we’ll explain how to connect to your sites file system through SFTP. Step 1: Add an SFTP key pair The first step in connecting over SFTP is to set up your SFTP key pair in the Website Pro dashboard. To do this, navigate to the SFTP section (see screenshot be
How should I configure my DNS records to connect to Website Pro?
DNS Records are an important and necessary part of of the web. You can learn more about them from the article What are DNS records? To connect your domain to Website Pro, it must have either an A Record, or a CNAME: A Records If an A Record is required then it should point to 18.104.22.168 CNAME Records It is recommended that sites use a CNAME Record pointing to host.websitepro.hosting You should also be
How to point a domain from your old host to Website Pro
If your domain is currently pointing to a site on another host, then these instructions should allow you to point your domain to your Website Pro site, with zero downtime. Follow these more specific GoDaddy Domain Transfer Instructions if your DNS records managed in GoDaddy. Follow these [new domain connection instructions](/en/article/how-to-point-a-new-domain-to
Blacklisted and Redundant Plugins
Today, there are thousands of plugins available for WordPress sites and most of them will work with Website Pro seamlessly. In fact, brandSuite's Website Pro does not prevent users from installing any plugins. However, some plugins have functionality that interferes with the operation of your site in the Website Pro ecosystem. Such plugins could not jive for a couple of reasons. Though most often, it is because they provide duplicate (or the same) functionality that is already provided by Websit
How to point a New Domain to Website Pro
If you recently purchased the domain (or just have never pointed your domain to a site), then these instructions should allow you to point your domain to your Website Pro site. Follow these more specific GoDaddy Domain connection Instructions if your DNS records managed in GoDaddy. Follow these [transfer domain instructions](/en/article/how-to-point-a-domain-from-your-old-host-to-
How to point a New GoDaddy domain to Website Pro
If you recently purchased the domain (or just have never pointed your domain to a site), then these instructions should allow you to point your domain to your Website Pro site. These less specific Domain connection Instructions might be more helpful if your DNS records are not managed in GoDaddy. Follow these transfer domain instructions if you are transferring yo
What is caching?
What is caching? A web cache (or HTTP cache) is the temporary storage (caching) of web documents, such as HTML pages and images, to reduce server lag. For example, when you return to a page you’ve recently looked at, the browser can get those files from the cache rather than the original server, saving you time and saving the network the burden of additional traffic. Caching static files reduces several systems between an end user requesting your website and the delivery of the WordPress PH
Importing a WordPress Site Manually
If you do not wish to use a migration plugin–such as if your site is larger than the supported size or you’ve already exported your site from your previous host–you can manually import that site into Website Pro. Please note that if you need the current Website Pro site to stay active, you may wish to import your site on your staging environment. Step 1: Back up your current website’s files This can be done via a backup plugin such as All-in-one Migration, or via an FTP program connected t
How to edit your site with Divi Builder
Getting your business up and selling is possible with Website Express. This powerful product allows you to quickly and easily create a website and online store powered by WordPress and WooCommerce. To make the transition to ecommerce seamless, we also have a visual builder, called Divi Builder, within every Website Express account. This allows you to design and create beautiful websites without having to write a single line of code. Before we jump in, let’s make sure we’re familiar with Divi B
How to point your GoDaddy domain from your old host to Website Pro
If your domain is currently pointing to a site on another host, then these instructions should allow you to point your domain to your Website Pro site, with zero downtime. These less specific Domain Transfer Instructions might be more helpful if your DNS records are not managed in GoDaddy. Follow these [new domain connection instructions](/en/article/how-to-point-a-new-doma
How to connect a CloudFlare Managed Domain
Cloudflare is a very popular and useful service at both paid and free subscription levels. Some businesses or agencies use it as a Content Delivery Network (CDN) to cache static files and get their site loading faster, others just prefer to have a single nameserver to manage their Domain Name System (DNS) configurations. Because of some of it’s features there are some steps you’ll have to follow to add any Cloudflare managed domain to your site in Website Pro: Ensure your DNS Records (rele
To set up your domain for Website Pro, there are two records you’ll need to change. A record: Allows you to point your root domain to your website CNAME record: Allows pointing a subdomain to your website, such as www. To set up your A record, log in to your domain registrar and access your domain settings. From there, choose to add an A record. For this new record, add the following information: HOST: This should be either blank or @ (depending on your provider) **Poin
How does Website Pro log me in to the WordPress Dashboard?
Website Pro provides a secure login to the WordPress Admin Dashboard (simply by clicking on the “WordPress Dashboard” button on the Overview page) to make your site safer and easier to use. Our custom WordPress integration intercepts all attempts to access your WordPress Dashboard and directs unauthenticated traffic to your homepage or our custom login page. This helps us secure your site from password attacks and provide access to your site with more control. It will also allow you to unify yo
Troubleshooting: New content and changes aren’t visible on the site
Website Pro’s built-in server-side caching is what makes your sites lightning fast. To deliver content as quickly as possible, Website Pro serves up “cached” versions of pages rather than dynamically generating them each time. More on Website Pro caching. The result is that your Website Pro sites load very fast. However Website Pro’s built-in caching refreshes every hour. This means that if content changes it’s possible that your users will get the old (ca
Troubleshooting: Importing a site larger than 512mb with All-in-One Migration isn’t working
When importing sites into Website Pro it is recommended that you use All-in-One WP Migration Plugin. However, the free version of this plugin has size limitations (64MB maximum). If you want to import a site larger than 64MB into Website Pro, you have a couple options: Option 1 If your site is under 512MB, you can download the plugin to your computer, then [install](https://help.servmask.com
How to log in to WordPress using Website Pro
To access your WordPress dashboard, you must log in via brandSuite. To log in to brandSuite: brandSuite > Products > Website Pro > WordPress Dashboard Once you have logged in, you can also access your WordPress dashboard directly by entering website_name/wp-admin/
While Website Pro fully supports WordPress shortcodes, it does not support PHP shortcodes ( at the top of a file). Support for these has been removed from PHP as of 7.0 as it can conflict with other types of files (such as XML). Generally, it is recommended to use
To connect a custom domain, follow these steps
To connect a custom domain, follow these steps Part 1: Your domain and its Records Purchase a domain from a Domain Registrar. Find the Domain Registrar’s page for managing the DNS Records of your new domain Edit or create a DNS Record for your new domain We recommend setting a CNAME Record with a value of host.websitepro.hosting If you require an A Record then the value should be 22.214.171.124 Part 2: Configuring your Website Pro Site
How to import a site into Website Pro
This short video shows you how to import an existing site into Website Pro.
How to create new WordPress users with Website Pro
To create WordPress users using Website Pro, you must create a brandSuite user and a WordPress user will get automatically created. Users are identified by email address. The brandSuite email used will be the one associated with their WordPress login. All users created in brandSuite will be assigned the Administrator role in WordPress by default. If you have existing WordPress users, they will need brandSuite users created the same emails to be able to log in.
What is a CDN and why should I use one?
What is a CDN and why should I use one? A content delivery network (CDN) is a system of servers designed to better serve websites and content globally. When a user attempts to load a page, CDNs will deliver content from the server that is closest to the user. This reduces latency and allows sites to load faster, resulting in a better user experience. Does Website Pro use a CDN? All sites powered by brandSuite's Website Pro utilize Google’s cloud CDN. As Google has server centers across
How does Website Pro handle WordPress core updates?
Website Pro handles all minor WordPress updates for you. One of the most important things you can do to keep your clients’ sites safe from malicious activity is to make sure your WordPress core is up-to-date. That’s why Website Pro takes care of this automatically. Website Pro updates minor WordPress core on the following schedule: Minor security & maintenance releases (i.e. 4.9 to 4.9.1) are automatically installed after 48 hours of release _At this time, Website Pro will not be upd
How to add your own Google Analytics account
Website Pro has a built-in dashboard that displays highlights of your site’s visitor information using Google Analytics. However, we understand that you may want to dig deeper using your own account. That’s why Website Pro provides an easy way to do just that. Note: Plugins meant to support Google Analytics are available, but these often fail to track gather data in the Website Pro environment. How to add your own Google Analytics account:
How to change WordPress user roles
To change a user’s WordPress role (from Administrator) you have two options. Option 1 **Create User in brandSuite–then change role **Once you have created a brandSuite user, log in to WordPress as that user. Once you are in the WordPress dashboard, go to: Users > Role Option 2 Create User in WordPress (with matching email as brandSuite user)–then change role Create a WordPress user within WordPress with the same email you will use for the brandSuite user. Change the u
How to Set Up Your WooCommerce Store
From startups and small businesses to huge brands, every business can benefit from an ecommerce website where they sell their products or services. In today’s competitive and convenience focused society, no longer do consumers want to go out to buy items, instead, they want to shop from the comfort of their own homes; making ecommerce a perfect solution for both businesses and buyers. Getting your business up and selling is possible with Website Express/Pro. This powerful product allows you to
How to give existing WordPress users logins after import
When you import an existing site into Website Pro, your WordPress users will not initially be able to log in. To maintain your users’ ability to log in, you have two options. Option 1 Simply delete all existing WordPress users and create brandSuite users for each person who you would like to access the site. The first time they go to the WordPress Dashboard, a WordPress users with Administrator access will be created using their email. Option 2 Create a brandSuite user for each
Website Pro: Product Walkthrough
This short video gives you a complete overview of Website Pro.