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How to change WordPress user roles

To change a user’s WordPress role (from Administrator) you have two options.

Option 1

Create User in brandSuite–then change role
Once you have created a brandSuite user, log in to WordPress as that user.  Once you are in the WordPress dashboard, go to:

Users > Role

Option 2

Create User in WordPress (with matching email as brandSuite user)–then change role
Create a WordPress user within WordPress with the same email you will use for the brandSuite user. Change the user role of that user in WordPress, go to:

Users > Role

Note: emails must be the same. For example, if Bob is a WordPress user with the email, the brandSuite user that gets created for Bob must use and not  If you create a brandSuite user for Bob with the email, a new WordPress user will be created for Bob with and Bob will now have two WordPress users.

Updated on: 09/07/2021

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