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To set up your domain for Website Pro, there are two records you’ll need to change.

A record: Allows you to point your root domain to your website

CNAME record: Allows pointing a subdomain to your website, such as www.

To set up your A record, log in to your domain registrar and access your domain settings. From there, choose to add an A record. For this new record, add the following information:

HOST: This should be either blank or @ (depending on your provider)
Points to: 104.154.100.138

TTL: 3600 seconds (1 hour)

To set up your CNAME record, log in to your domain registrar and access your domain settings. From there, choose to add a CNAME record and enter the following information:

HOST: This should be the subdomain you want to use (usually www)

Points to: host.websitepro.hosting

TTL: 3600 seconds (1 hour)

Once the above records are set up, you will need to validate them in Website Pro. Open Website Pro for the applicable account, navigate to the Domains tab, and select “Connect Domain.” In the dialog, add the root domain you want to connect. If applicable, check the box to add the www. address.

From here, Website Pro will regularly check to ensure those records are in place. Until it finds the records you created, your added domains will be marked as Pending. You can check to see if your domains are propagating by looking them up on MxToolbox:

A record: Enter your root domain: https://mxtoolbox.com/DNSLookup.aspx

The A record that is returned should include an IP address of 104.154.100.138

CNAME record: Enter your subdomain (e.g. www.business.com): https://mxtoolbox.com/DNSLookup.aspx

The record that is returned should reflect a Canonical Name of host.websitepro.hosting

FAQs

When do I use an A Record: You would use an A record if you want your root domain, for example business.com, to point to your site on Website Pro

When do I use a CNAME record: You would use a CNAME record any time you want a subdomain to point to your website. Some example subdomains would be www.business.com or listings.business.com. In both of these cases you would add only the subdomain portion as the host in your record, so www and listings in the example.

What is the base requirement: To link your domain to Website Pro you must use at least one A record or CNAME record. Which one you use depends on whether you want to link the root domain or a subdomain to Website Pro. To link the root domain you would use an A record. To link a subdomain you would use a CNAME record.

Do I need to do anything to setup SSL: All Website Pro sites are automatically provisioned a Let’s Encrypt SSL certificate, so you would not need to follow any extra steps to set this up

How do I set the preferred URL: This can be done from the domains tab of Website Pro. Select the kabob menu next to the domain you want to use, then select Make Primary. This will make it so that when the site is accessed from any of it’s connected domains, the user is redirected to your primary one.
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