Question 1

How to pay Invoices through brandSuite

Accepted Answer

Overview

We know simplicity is key in the small business world, therefore, brandSuite stand by our religious saying:

Customer experience is our priority."

To further streamline brandSuite's all-in-one experience, we've decided to add Invoicing and Payments directly into brandSuite. This guide explains how to pay your invoice for your brandSuite services from your brandSuite App.

|| NOTE: Invoices for Brandarrow Agency services cannot be paid through brandSuite. Invoices for Brandarrow services will be sent separately and paid through Wave Payments. For more information or questions on this, please email: billing@brandarrowagency.com.

Guide

Invoices for brandSuite will be sent digitally by email while also appearing in the Invoices tab in the brandSuite App.

To pay your invoice through brandSuite: Click on the invoice, this will direct you to a landing page that displays all line items on the invoice and allows you to pay via credit or debit card.

It will look similar to what is shown above. After an invoice has been paid, you can click Download as PDF to save the receipt in PDF format. Your statement will indicate the following in the description: "BRANDSUITE, BRANDARROW".

That's it! You're good to go.

Auto-pay

| TIP: Setting up Auto-pay enables you to be eligible for a $10.00 monthly discount.

Setting up Auto

Question 2

How to setup Office 365

Accepted Answer

How to setup Office 365 through brandSuite

Question 3

What are Express and Pro product editions?

Accepted Answer

What are Express and Pro product editions?

This article outlines the differences between the Express and Pro product editions of brandSuite.

brandSuite Rep.

brandSuite Rep. allows you to monitor and manage every aspect of a local business’ online reputation—including reviews, listings, and mentions.

brandSuite Voice

brandSuite Voice allows you to gather customer experiences to boost online star power and drive more business.

brandSuite Social

brandSuite Social allows teams and individuals to manage local businesses’ social media accounts in a scalable and transparent way.

brandSuite Local

brandSuite Local allows you to introduce business owners to online presence management.

brandSuite Ads

brandSuite Ads brings your clients’ ad campaigns under one roof so you can see what’s working across various platforms.

brandSuite Site

Create a be

Question 4

How to use SFTP to access the file system

Accepted Answer

When hosting your site on Website Pro, we allow you to access your file system via SFTP. Other systems often allow this, but through FTP. It’s the same concept, but SFTP adds a layer of encryption for security purposes. In this article, we’ll explain how to connect to your sites file system through SFTP.

Step 1: Add an SFTP key pair

The first step in connecting over SFTP is to set up your SFTP key pair in the Website Pro dashboard. To do this, navigate to the SFTP section (see screenshot below).

On the SFTP page, click “Add Key” and enter in a key name. You will then be able to download your private key that is associated with the key that was just added.

Step 2: Connect to your file system using SFTP

Once your new key pair has been generated and you’ve downloaded your private key, you will be able to connect directly to your file system. To do so, you will need an SFTP client, such as FileZilla. It is free and available for Mac or PC.

How to use FileZilla:

Open FileZilla > File > Site Manager > New Site
Enter host as: sftp.websitepro.hosting
Enter port as: 22
Set protocol field to: SFTP – SSH File Transfer Protocol
Set logon type to: Key file
Enter your user: xxxxx
Choose your key file
Click connect

Your SFTP client setup should look like the screenshot below:

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Question 5

How to connect QuickBooks to brandSuite

Accepted Answer

How to connect QuickBooks to brandSuite

You can connect your new or existing QuickBooks account to brandSuite with just a few clicks. Note that this connection must be made by the primary business user. Once connected, your QuickBooks account will be able to see and interact with the data that QuickBooks sends to brandSuite.

From brandSuite > Settings > Connections, the QuickBooks connection card will be visible. Click on the + button to begin connecting.

From here, the user will be taken to a QuickBooks login screen to enter their credentials.

Once signed in, the user must provide permission for the connection. Simply click "connect".

With that, the connection is complete. Now, QuickBooks data will appear in the Executive Report, and QuickBooks Online will be accessible from the side navigation of brandSuite.

Question 6

Importing a WordPress Site Manually

Accepted Answer

If you do not wish to use a migration plugin–such as if your site is larger than the supported size or you’ve already exported your site from your previous host–you can manually import that site into Website Pro. Please note that if you need the current Website Pro site to stay active, you may wish to import your site on your staging environment.

Step 1: Back up your current website’s files

This can be done via a backup plugin such as All-in-one Migration, or via an FTP program connected to your host. You will also need to export your current WordPress database. This is usually done via phpMyAdmin if you have access to it through your host by clicking the Database Name > Export > Go.

Step 2: Extract the backup

Most backups will be downloaded as a zipped file containing your site’s files and database information. In order to use this, you’ll need to extract that file to access the files. Depending on the type of file, you may need to use a program like WinRAR.

Step 3: Import your database in Website Pro.

From Website Pro, open PHPMyAdmin.
Select the database created by Website Pro. This will take the form of db##_.
Click Import. Under File to import, click choose file and select the database file included in your site export. This will generally be a .sql file.
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